Shipping & Sample Mailing Policy

Effective Date: May 21, 2026

Thank you for choosing Fancy Feathered Flock LLC. This policy explains shipping for physical products, when applicable, as well as the mailing and handling of samples submitted for avian DNA testing services.

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Mailing DNA Testing Samples

Customers are responsible for properly collecting, labeling, packaging, and mailing their DNA testing samples to Fancy Feathered Flock LLC according to the sample collection instructions provided on our website.

Each sample should be clearly labeled so that it can be correctly matched to the bird and testing order. Customers are responsible for postage and shipping costs associated with sending samples to us unless otherwise stated.

We recommend using a mailing method that provides tracking. Fancy Feathered Flock LLC is not responsible for samples that are lost, delayed, damaged, or misdirected by the shipping carrier before they are received by us.

Testing begins after samples are received and determined to be suitable for processing.

Order Processing​

Orders for DNA testing services are processed after purchase; however, testing does not begin until the customer's samples have been received. Once samples are received, they are processed as quickly as possible. Results are typically available within 24–48 hours after sample receipt.

Orders for physical products, hatching eggs, or other shippable items, when available, may have different processing times. Applicable shipping or pickup information will be provided with the order.

Shipping Methods

DNA testing services do not require a physical product to be shipped to the customer unless otherwise stated. Customers are responsible for mailing their samples to Fancy Feathered Flock LLC using the carrier of their choice. We recommend using a service that provides tracking.

When physical products or hatching eggs are available for shipping, available shipping methods and estimated delivery information will be provided at checkout or communicated to the customer.

Shipping Costs

Customers are responsible for the cost of mailing DNA testing samples to Fancy Feathered Flock LLC. The cost of mailing samples is not included in the DNA testing service price.

 

For physical products or other items shipped by Fancy Feathered Flock LLC, applicable shipping charges will be displayed at checkout or communicated before shipment.

Address & Mailing Accuracy

Customers are responsible for providing accurate contact, order, and mailing information. When submitting DNA testing samples, customers should verify that samples are mailed to the correct address and are clearly labeled to match their order and bird identification. Fancy Feathered Flock LLC is not responsible for delays or lost samples resulting from incorrect or incomplete mailing information.

Local pickup may be available for certain chicks, hatching eggs, or physical products when specifically offered. Pickup availability and instructions will be communicated directly to the customer. Please do not arrive for pickup without prior arrangements.

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International Orders & Samples:
Customers outside the United States should contact Fancy Feathered Flock LLC before mailing DNA testing samples to confirm that their sample type can be accepted and to review any applicable mailing requirements. Customers are responsible for complying with applicable postal, customs, import/export, and agricultural regulations. Fancy Feathered Flock LLC is not responsible for samples delayed, rejected, returned, or confiscated by postal or customs authorities.

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Customers are responsible for providing accurate shipping information at checkout. Fancy Feathered Flock LLC is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

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Lost, Delayed, or Damaged Mail & Samples

Fancy Feathered Flock LLC is not responsible for samples or packages that are lost, delayed, damaged, or misdirected while in the possession of USPS or another shipping carrier.

 

Customers are encouraged to use a mailing method that includes tracking when sending DNA testing samples. Customers are responsible for ensuring samples are properly packaged, labeled, and mailed to the correct address.

 

If a submitted sample arrives damaged, contaminated, insufficient, or otherwise unsuitable for testing, we will contact the customer when possible and may request a replacement sample.

 

For physical products shipped by Fancy Feathered Flock LLC, please contact us promptly if your package arrives damaged so we can review the situation and assist when appropriate.

Live Poultry & Hatching Eggs

Live chicks and other live poultry offered by Fancy Feathered Flock LLC are available for local pickup only. We do not ship live birds. Pickup must be arranged in advance.

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Hatching eggs may be available for shipping when specifically stated in the product listing. Hatching eggs are carefully packaged; however, Fancy Feathered Flock LLC cannot guarantee hatch rates or development after shipment. Fertility, carrier handling, shipping conditions, incubation practices, and other factors outside our control may affect development and hatch results.

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Customers are responsible for confirming that they may legally receive hatching eggs at their location and for complying with any applicable local or state requirements.

Local Pickup (If Offered)

Customers selecting local pickup will receive instructions by email when the order is ready. Orders must be picked up within the timeframe provided unless prior arrangements have been made.

International Shipping

At this time, international shipping may not be available unless specifically stated on the website.

Contact Information

If you have any questions about this Shipping & Sample Mailing Policy, please contact us:

Fancy Feathered Flock LLC
Email: fancyfeatheredflock@gmail.com
Phone: 561-766-7909
Website: fancyfeatheredflock.com