Refund Policy
Refund Policy for Fancy Feathered Flock LLC
Effective Date: May 21, 2026
At Fancy Feathered Flock LLC, customer satisfaction is important to us. Please review our refund and return guidelines below before making a purchase.
DNA Testing Services
DNA testing services are customized services performed using samples submitted for a specific customer order. Once a sample has been received and testing has begun, the testing service is non-refundable.
If a sample is insufficient, contaminated, damaged, or otherwise unsuitable for testing, Fancy Feathered Flock LLC may request that the customer submit a replacement sample. The customer is responsible for any postage costs associated with sending a replacement sample.
A result that is unexpected or different from what the customer anticipated does not qualify for a refund. DNA testing results are based on the sample submitted and the specific test ordered.
Customers are responsible for accurately labeling samples and ensuring that each sample corresponds with the correct bird and order. Fancy Feathered Flock LLC is not responsible for incorrect results or identification issues caused by mislabeled or mixed-up samples submitted by the customer.
Returns and Refund Eligibility
Physical products may be eligible for return or refund within 14 days of delivery, unless the item is listed as non-refundable or final sale.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase may be required.
Customers should contact Fancy Feathered Flock LLC before returning any item. Items returned without prior authorization may not be accepted.
DNA testing services, live poultry, hatching eggs, personalized products, and other items specifically identified as non-refundable are subject to the separate terms outlined in this policy.
Non-Refundable Items
The following items and services are generally non-refundable:
• DNA testing services once testing has begun
• Live chicks and other live poultry
• Hatching eggs
• Personalized or custom products
• Items specifically marked as final sale or non-refundable
Refunds or replacements may be considered when Fancy Feathered Flock LLC determines that an error occurred on our part.
Damaged or Incorrect Orders
If you receive a physical product that is damaged or incorrect, please contact Fancy Feathered Flock LLC within 48 hours of delivery.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
After reviewing the issue, we may offer a replacement, store credit, or refund when appropriate.
For concerns regarding DNA testing services or results, please contact us directly so we can review the order, submitted sample information, and testing details.
Live Poultry and Hatching Eggs
Live chicks and other live poultry are available for local pickup only and are not shipped. Customers are responsible for inspecting live poultry at the time of pickup. Once the bird has been transferred to the customer, live poultry sales are final.
Hatching eggs are non-refundable due to the many factors outside of our control that can affect fertility, development, and hatch rates. These factors may include shipping and carrier handling, temperature, storage, incubation practices, and other environmental conditions.
Fancy Feathered Flock LLC does not guarantee the development or hatch rate of shipped or locally purchased hatching eggs.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on the customer's bank or payment provider.
Original shipping charges and costs incurred by customers when mailing DNA samples are non-refundable unless otherwise determined by Fancy Feathered Flock LLC.
Cancellations
Orders for DNA testing services may be canceled for a refund if testing has not yet begun. Once a submitted sample has been received and testing has begun, the testing service cannot be canceled or refunded.
Orders for physical products may be canceled before they have been processed or shipped. Once an order has been processed or shipped, it may be subject to the return terms outlined in this policy.
Hatching egg orders may only be canceled before the order has been prepared for shipment. Live poultry reservations or deposits, if applicable, are subject to the terms provided at the time of reservation.
Contact Information
If you have questions about this Refund Policy, a DNA testing order, or believe there is an issue with your order or service, please contact us:
Fancy Feathered Flock LLC
Email: fancyfeatheredflock@gmail.com
Phone: 561-766-7909
Website: fancyfeatheredflock.com
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.